Your contract is with GF International LTD, a company registered in the United Kingdom, registration number 14464973. Our address is 86-90 Paul Street London EC2A 4NE.
In this document, “you” and “your” include the lead-named person on the confirmation invoice (who must be at least 18 years old at the time of booking) and all persons on whose behalf you make a booking, in accordance with these terms and conditions. In this document, “we” and “the Company” refer to GF International LTD.
These are the agreed terms:
2.1 GF International LTD Tour Services vary. Whatever service you choose, the terms of this contract will apply unless we indicate otherwise. These terms and conditions, as well as your booking form are your contract with us for provision of any Tour Services you book with us. By booking a Tour, you acknowledge that you have read, understand, and agree to be bound by these terms and conditions.
2.2 Your booking is confirmed and the contract between us comes into existence when we send our confirmation invoice to you after receiving the applicable deposit amount for the Tour as well as your booking form. You will have undertaken to pay for your booking and we will have undertaken to provide you with the Tour we describe on our Website.
2.3 By making a booking, you agree to comply with the outlined requirements in the Tour description, including any physical requirements, minimum age requirements, or requirements otherwise specified on our Website.
2.4 If we are unable to accept your booking, we will return your payment within 14 days.
2.5 When you make a booking with us, whether or not through our website, you have the benefit of our full compliance with the Regulations.
2.6 For you to make a booking, we require your deposit or full payment and a completed online application or booking form, as well as signed terms & conditions for your trip. Our confirmation and your receipt will be sent to you by email. We may decline your booking for any reason and we do not have to give you the reason. If that happens we will return your money to you within 14 days.
3.1 If you make a booking on behalf of others as well as yourself, you guarantee that you have the authority of each of those other people to enter into the contract and that you and they have agreed to be jointly and severally liable to us. You also agree that those other people adhere to any physical requirements or other requirements as outlined on our Website for that Tour. You now accept personal liability for the acceptance and compliance of each of those people, with these contract terms.
3.2 It is your responsibility to ensure that all of the details on your travel documents are correct and notify us of any discrepancy or misunderstanding immediately. We shall also look only to you for making payments as they become due, ensuring the accuracy of the personal details and other information supplied by other members of your party and for whatever liaison communication is necessary between you and each other party to keep them fully informed.
3.3 As lead member of your party, we will deal only with you in our correspondence.
4.1 When you make your booking, we shall ask you for a deposit of 15% of the full price of the Tour, or the deposit amount mentioned on the website. Deposits are non-refundable but in some cases may be transferable to another GF International LTD Tour.
4.2 The remaining balance of the Tour price must be paid at least 90 days before your departure date. If the balance is not paid on time, we reserve the right to cancel your Tour booking and retain your deposit as a cancellation fee.
4.3 Any booking made less than 90 days prior to the departure date must be accompanied by full payment at the time of making the booking.
4.4 We shall not change the price of your booking after you have paid in full.
4.5 An additional deposit for borrowed equipment used in the duration of the Tour may be applicable to this Tour as specified in our Website description. By booking this Tour, you agree to pay the amount specified on our Website no less than 14 days prior to the departure of the Tour.
5.1 Any special requests relating to your travel arrangements must be sent to us at the time of booking in writing. While we try to meet your reasonable requests, we do not guarantee that they will be fulfilled, and these do not constitute a contract between GF International LTD and you nor make us liable for any failure to fulfil the request. If we are able to confirm a special request, we will do so by confirmation in writing to you at least 4 weeks before your departure date.
5.2 You must disclose all food allergies, special dietary requirements, limitations on mobility at the time of booking on your booking form. We will try our best to accommodate for these, however we cannot guarantee that we will be able to accommodate these requests.
6.1 As stated on our website, a minimum number of participants are required in order for the Tour to go ahead. Therefore we have a right to cancel any Tour for which there are insufficient reservations.
6.2 In the event of any such cancellation, all deposits or other payments made specifically to GF International LTD will be refunded in full.
6.3 We reserve the right to cancel any Tour, for which there are not enough bookings, not less than 4 weeks prior to the departure date. In the event of our cancellation, your deposit (and any other payment you may have made to us) will be refunded in full, or, if you prefer, transferred to an alternative GF International LTD Tour.
6.4 You agree that all these provisions are reasonable.
7.1 We will always do our best to help you with any change to your booking. However, we give no guarantee that we shall succeed. If you require any change, you must tell us by email or in writing. A change will be subject to an administration charge of £ 70 plus any costs we incur in making the change for you. Please note that costs are likely to be higher, the closer you are to the departure date. Most travel arrangements cannot be changed once a reservation has been made.
If you would like to transfer your booking from one person to another, the following terms apply:
8.1 The transferee must satisfy any special conditions, minimum requirements or qualifications applicable to the Tour.
8.2 You must inform us about your intention to transfer your booking to the transferee at least 90 days before the departure date in writing or through email. No transfers will be accepted less than 90 days before departure.
8.3 You and the transferee will accept that you and he/she will be jointly and severally liable for full payment of any outstanding sums due in respect of the booking as well as fees, charges or other costs arising from the transfer.
8.4 Our administration charge for a transfer made more than 90 days before departure is £ 70.
8.5 We will not refund or compensate you if changes made to your booking, or re-booking, leave you paying for parts of the Tour Service which you do not use.
9.1 If you or a member of your party needs to cancel your booking, you must tell us by email or in writing. We will not accept a cancellation by telephone alone. Cancellation incurs costs for us. Costs vary considerably and are not always precisely identifiable. We therefore charge a rounded cancellation fee as follows:
Cancellation of a Tour:
9.2 If you or a member of your party cancels your booking due to an uncontrollable event affecting the Tour then we shall not charge any cancellation fee as set out in the previous paragraph. Other terms set out in this paragraph shall apply as is.
9.3 In any circumstances giving rise to cancellation, we will consider allowing you to transfer the money you have paid, to some other GF International LTD Tour you choose. But whether we do so is in our discretion, for which we do not have to give a reason.
9.4 In any of the above circumstances, we will return any money due to you within 14 days.
Note: we strongly recommend that you take out Tour insurance which covers the cost of cancellation.
Because we make travel arrangements far in advance, we sometimes have to change an arrangement and occasionally even cancel a Tour. If that happens, the following terms apply:
10.1 We will always inform you as soon as possible about any change. If that happens you may:
10.1.1 accept the change; or
10.1.2 accept our offer of alternative travel arrangements of a comparable standard; or
10.1.3 cancel your booking, whereupon we will give you a full refund of all money paid.
10.1.4 If we are unable to contact you within 10 days of informing you of the changes after reasonable effort, we will assume that you accept the changes to the Tour we have proposed.
11.1 You consent to the use of any images or videos taken of you for use in marketing materials by the Company, including representatives, associated third parties and subcontractors during the Tour, and grant a royalty-free, worldwide, irrevocable licence to the Company for these images to be used for marketing and promotional purposes in any medium.
12.1 Your point of contact during the Tour will be shared on your arrival to the trip departure point.
If you have a problem during your Tour it is most important that you immediately inform the relevant provider as well as our representative. If you complain only after you have returned home, we shall not be able to investigate the problem – for your benefit and ours. If that happens, you may lose your right to compensation.
If you feel our representative has not resolved your problem, please write to us within 14 days of your return giving us full details of your Tour and concise details of the complaint and any subsequent history.
13.1 If the Tour Service you book with us does not include a flight, then your Tour will not be protected by the ATOL scheme.
14.1 We want you to enjoy a perfect Tour with GF International LTD. We shall do our best to make this experience special for you. Nonetheless, we must make clear the limitations in law.
15.1 It is extremely important that you obtain and carefully check travel and immigration documents required for each country you visit. You alone are responsible for obtaining required travel documents for your party. We do not accept responsibility for any delay or problem which may occur in this connection. If we have local representation at the time of any such problem, we will assist you as far as reasonably possible to resolve it. However, for the benefit of other people on that Tour, it will not be possible to delay or change travel arrangements or events which will affect others in the tour group.
15.2 You agree that you are responsible for the full amount of any loss or expenses incurred as a direct result of failure to ensure that you have the correct travel documents, including visas, permits, certificates (including medical certificates), and insurance documents.
16.1 By making a booking, you agree to effect and maintain sufficient cancellation, curtailment, medical expenses and third party liability insurance to cover you for the duration of the Tour that is suitable and adequate for your particular needs, as well as insurance to cover loss of, damage, or theft of your luggage. You acknowledge that tours can be hazardous by nature and it is your responsibility to ensure that you are satisfied your insurance fully covers all of your personal requirements, including medical expenses, repatriation, helicopter rescue and air ambulance rescue in the event of accident or illness.
16.2 Your insurance cover should cover the planned duration of the Tour and a minimum of at least one additional day.
16.3 You agree to present your travel insurance policy to representatives of the Company no later than the departure of the Tour. You acknowledge that travel insurance is a compulsory requirement for this Tour and failure to present evidence of your insurance policy could result in you not being allowed to continue on the Tour, and loose your right to any refund.
16.4 You agree to present to representatives of the Company prior to departure the details of your next of kin or emergency contacts, including name, address and telephone to be contacted in the case of an emergency.
17.1 By making a booking, you acknowledge that you are responsible to be aware of the safety of the country and the specific regions of the places in which you will be travelling through Foreign Office advice, or other official government advisories or warnings relevant to your nationality, and that you are responsible to make your decisions to participate in the Tour accordingly. UK citizens are recommended to consult the Foreign and Commonwealth Office website http://www.gov.uk/foreign-travel-advice. US citizens are advised to check Department of State advice at http://www.travel.state.gov/destination.
17.2 You acknowledge that we are not responsible nor accept any liability in the case you choose to cancel your Tour due to Foreign Office advice, or other government or state advisories.
17.3 Whilst we do our best to inform clients of relevant changes to FCO Travel Advice, you acknowledge that it is your responsibility alone to be aware of the current FCO advice for the country or region of your Tour, and that it is also your responsibility to ensure that you have adequate travel insurance that covers the country or region of your Tour. We are not responsible nor accept any liability in the case that you cancel due to a lack of adequate insurance.
18.1 You acknowledge that there is a significant element of personal risk in participating on this Tour. You accept and consent to the personal risks inherent in the implementation of this contract, and accept the limitations of the Companies liability herein as being reasonable.
18.2 By booking this tour, you hereby assume responsibility for such risks and release the Company from all claims arising from personal injury, losses, damages or death from risks inherent in travel, adventure travel and the activities during a Tour.
18.3 We require that you confirm your assumption of responsibility by signing a participation waiver prior to the commencement of your Tour.
18.4 You agree to comply with all oral and written warnings on health and safety, and to take prudent measures regarding your own personal safety, including but not limited to the use of lifejackets, seatbelts and water safety equipment provided. You agree that the Company and its third party suppliers are not responsible or liable for any loss or damage resulting from your failure to comply with safety instructions or warnings given.
18.5 You acknowledge that safety standards in the developing world can differ from your home country, and that certain safety measures such as seatbelts or fire escapes may often be unavailable.
Your information pack will provide details about your chosen Tour, but the following are contractual matters:
19.1 Most GF International LTD Tours require reasonable physical fitness and appropriate footwear. You should be prepared to walk up to a couple of miles a day, sometimes on uneven or slippery surfaces.
19.2 If we provide medical help to you, whether or not you specifically ask for it, we will provide receipts for all costs (for your insurer) and you now agree to repay us that cost on your return from the Tour.
19.3 If at any time, it is our opinion (given by any of our staff or representative) that you are acting in a way which may cause accident, injury, discomfort or extreme displeasure to any other member, we may exclude you from the programme for the remainder of the Tour. You will understand that this extreme action will not be taken lightly but may be necessary to protect the health, safety or enjoyment of other travellers.
20.1 Many of the services we provide, including options which may occur from time to time during your Tour, are provided by third parties and not directly by us. Each has their own terms and conditions. Whilst the law provides that we are liable to you in the round, for any failure connected with such a provider, our obligations do not cover every contractual term.
Accordingly, instances may arise where you have no redress, for example, in the purchase of locally produced goods. If our representative warns you of a possible problem, for example related to food, and you choose not to take that advice, then we are not liable for any problem which may arise.
21.2 If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
21.3 Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.
21.4 No failure or delay by any party to exercise any right, power or remedy will operate as a waiver nor indicate any intention to reduce that or any other right in the future.
21.5 The parties agree that electronic communications satisfy any legal requirement that such communications be in writing.
21.6 In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
21.7 This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except that any provision in this agreement which excludes or restricts the liability of the directors, officers, employees, subcontractors, agents and affiliated companies of a party, maybe enforced under that Act.
21.8 Any communication to be served on either of the parties by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.
It shall be deemed to have been delivered:
if delivered by hand: on the day of delivery;
if sent by post to the correct address: within 72 hours of posting;
21.9 The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and the parties agree that any dispute arising from it shall be litigated only in that country.
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